Shipping & Handling Information (US)
We make great strides to ship your order the same day if received before 1:00 pm MST.
When standard shipping is selected, Salamander Paddle Gear works to find the most economical and efficient shipping carrier for your order. We use FedEx as our primary shipper and also enlist the services of the USPS. We use the Postal Service to deliver all residential orders, so if you have a PO Box please use it for the shipping address. Shipping charges may be subject to sales tax depending on the tax laws of the state the order is being shipped to.
Shipping & Handling Charges – Standard Delivery in Lower 48 States
|Order Total||Shipping Charge|
|$1 - $50.00||$8.99|
|$50.01 - $100.00||$10.99|
|$100.01 - $150.00||$12.99|
|$150.01 - $250.00||$19.99|
|$250.01 - $350.00||$39.95|
Shipping & Handling Charges - Alaska & Hawaii - USPS
|Order Total||Shipping Charge|
|$1 - $50.00||$17.99|
|$50.01 - $100.00||$18.99|
|$100.01 - $150.00||$23.99|
|$150.01 - $250.00||$30.99|
|$250.01 - $350.00||$47.99|
Expedited/ Overnight Services
This service is available upon request and subject to additional shipping charges. Please call 208-336-2652 to discuss options and pricing.
Canadian and International Orders
To place an order please call us at 208-336-2652 or email email@example.com We can provide a quote for the cost of shipping. For Canadian and other international customers, we ship packages United States Postal Service (USPS). Customers are responsible for duties, taxes, and shipping costs.
Terms of Return/Exchange (US Customers)
Shipping charges will not be refunded/paid by Salamander Paddle Gear unless an item is defective or if we are responsible for a mistake during shipping. If this is the case, please contact us within 10 business days.
Any shipments you receive with discrepancies should be reported to us within 10 days of your receipt of the merchandise.
Orders older than 30 days will result in in-store credit.
We do not accept returns on used products. All returns must be in original packaging with original hang tags. Otherwise, a restocking fee may apply.
To return an item: please call in advance 208-336-2652. Please include a note with your name, return address, and daytime phone number. List the item(s) you are sending back, the reason for the return, and indicate if you would like the item replaced, repaired, or refunded.
To help ensure your package arrives safely at our warehouse, we suggest using a traceable method such as UPS, FedEx, or U.S. mail (with delivery confirmation). We will not be responsible for packages lost in transit, and will only assume responsibility for them once they are signed for by our Receiving Department.
Send all returns to:
Salamander Paddle Gear - Returns
2526 N 38th St
Boise ID 83703
Turnaround time for exchanges and replacements is usually 1-2 weeks (including ship time). Refunds will be issued to your credit card as soon as your return is processed. Exchanges and replacements will be treated as new orders; shipping and handling charges may apply.
Please contact us directly for return/exchange instructions at 800-527-9819.
Questions? Contact Salamander Paddle Gear, firstname.lastname@example.org.